FAQs
Choosing products, planning delivery and contacting the store.
How do I choose a hammock or hanging chair?
Compare the chosen listing’s dimensions, stated capacity, material and supplied parts. Stand bundles, chain kits and hanging chairs have different requirements.
Are stands included with every hammock?
No. The product title, selected variant and description identify the supplied package. Check those details before adding the item to your cart.
How long does order preparation take?
The existing shipping policy lists 1–2 weeks of preparation. Transit time follows preparation and depends on destination and service. Read the shipping policy for current estimates and restrictions.
How do I track a shipment?
The shipping policy states that a dispatch email includes a tracking number. Refer to that email, or contact the store with your order reference.
Can I change or cancel an order?
The current policy asks for changes or cancellations within 24 hours. Later or dispatched orders may incur charges. Read the full cancellation conditions.
What are the return conditions?
The current policy requires a return request within 14 days, with unused goods, original packaging and all accessories. Fees and exclusions apply; read the Refund & Return Policy and contact the store before returning an item.
Where can I check payment information?
Read the Payment Method page for the store’s published payment information.
How do I contact SAKUSEIHOME?
Email [email protected] or use the contact form. Listed working hours are Monday–Friday, 9 AM–6 PM (GMT+8).